53.3 percent of customers expect businesses to respond to their negative reviews within a week. However, most of them are left disappointed: 63.3 percent of them say they’ve never heard back from a business about their review.
- ReviewTrackers, 2018
Efficient tools to communicate discretely and make your customers feel taken care of, are part of our set of solutions. If some customers provide negative feedback, you can manage it in direct and private communication.
Our Reputation Management solutions offer a clear and real-time overview of reviews and conversations with customers, as well as a scoreboard that evaluates your communication team. Effective customer handling can get your business multiplication of revenue from existing customers and affirm their loyalty.
The latest online review statistics show that the conversion rates of product pages with reviews are up to 3.5 times higher than those that don’t. This is regardless of whether shop visitors actually engaged with the reviews. Furthermore, these product pages also experience nearly 4.5 times more Revenue Per Visitor (RPV).
- Bazaarvoice, 2018
The most effective way of selling to humans is by personal recommendations – between 20% and 50% of all purchasing decisions across industries are a result of word-of-mouth.
This is also outsourced online today and clients’ testimonials and reviews are checked by default before buying anything.
Investing with our solutions is investing in the trust of your future clients. Businesses using our solutions generate about 1.000 new organic reviews across popular platforms in the first nine months. The overall increase of reviews is about 650% and the average is 4.9 stars. Once your business reaches this level of online reputation, a whole new market opens for you: 49% of buyers dismiss offers that have review scores lower than 4 stars. Buyers spend up to 31% more on services and products offered by businesses that have 5-star reviews.